Mr ace Terms and Conditions — Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mr ace ("Platform", "We", or "Company"). These Terms govern your use of all services, games, and features available on the mr ace website and mobile app.

By accessing, registering, or using any part of the mr ace platform, you confirm that you have read, understood, and agreed to comply fully with these Terms. If you do not agree with any part of these Terms, you are advised not to use our platform.

2 Member Eligibility

To register and use mr ace services, you must meet the following eligibility criteria:

• At least 18 years old or the minimum age set by the laws of your jurisdiction — whichever is higher.
• Must be an individual registering under their own name, not on behalf of another person or entity.
• Not appearing on any list of individuals prohibited or restricted by relevant authorities.
• Possess full legal capacity to enter into a binding agreement.
• Not registering from a state or region where online gambling is illegal under local law.

Mr ace reserves the right to request proof of age and identity at any time. Accounts found to be registered under the name of a minor will be closed immediately and all balances may be forfeited.

3 Registration & Account Management

Each user is only permitted to hold one (1) account only on the mr ace platform. Registering multiple accounts is a serious violation of these Terms and may result in all associated accounts being suspended or closed without any compensation.

During registration, you are required to provide accurate, complete, and up-to-date information. The details required include:

• Full name as shown on a valid government-issued identification document.
• Exact date of birth.
• An active and reachable email address.
• Mobile phone number registered in your name.
• A strong and unique password for your mr ace account.

You are solely responsible for maintaining the confidentiality of your password and account login details. All activities carried out through your account are your responsibility, whether performed by you or by any other party with or without your knowledge.

4 Deposits and Withdrawals

Mr ace supports a wide range of deposit and withdrawal methods suited for Malaysia users, including online banking, instant transfers, and popular e-wallets. All financial transactions are processed through channels protected by 256-bit SSL encryption.

Deposit Rules:

• Minimum and maximum deposit amounts depend on the selected payment method and will be displayed during the deposit process.
• All deposits must be made from an account or wallet registered in your own name. Third-party deposits are not accepted.
• Mr ace reserves the right to request proof of ownership of a payment method before processing any transaction.
• Successful deposits will be credited to your account within the timeframe specified by the selected payment method.

Withdrawal Rules:

• For security and fraud prevention purposes, withdrawals may only be made to the same payment method used for the original deposit.
• Full identity verification (KYC) is required before your first withdrawal is processed.
• Withdrawal processing times vary by payment method and are subject to internal security review.
• Mr ace reserves the right to delay or withhold withdrawals for investigation purposes if suspicious activity is detected on an account.

5 Bonus and Promotions

Mr ace offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses are subject to wagering requirements and specific terms set for each promotion.

• Bonuses may only be claimed once unless otherwise stated in the applicable promotion terms.
• Wagering requirements must be met within the specified validity period. Unused bonuses that expire within this period will automatically lapse and be forfeited.
• Some games may not count, or may only partially count, towards bonus wagering requirements. The list of eligible games will be stated in the relevant promotion's terms.
• Mr ace reserves the right to cancel, modify, or withdraw any bonus or promotion at any time without prior notice if abuse or fraud is suspected.
• Withdrawals from bonus funds are only permitted once all wagering requirements have been fully met.
• Bonuses are non-transferable, cannot be sold, and cannot be directly exchanged for cash.

6 Game Rules

All games offered on the mr ace platform — including Live Casino, Slots, Sports, Bingo, and Fish Shooting Games — have specific rules that every player must follow.

• All games operate using an independently certified Random Number Generator (RNG), ensuring fairness and transparency in every game round.
• Game results displayed on your screen are final. In the event of a discrepancy between the client display and server records, the server records shall be considered authoritative.
• Confirmed and accepted bets cannot be cancelled. Please review all betting details carefully before confirming.
• In the event of a technical disruption or system failure during gameplay, mr ace will resolve the situation based on records stored on our servers and our fair resolution policy.
• For sports betting, the odds displayed at the time the bet is accepted are the odds that apply, even if the odds change afterwards.

7 Prohibited Conduct

To protect the integrity of the platform and the safety of all members, the following actions are strictly prohibited on the mr ace platform:

• Use of automated software, bots, scripts, or any tool that provides an unfair advantage in gameplay.
• Collusion or cooperation with other players to manipulate game outcomes.
• Bonus abuse through hedging or other methods intended to meet wagering requirements without genuine risk.
• Use of false information or another person's identity during registration or the KYC process.
• Attempts to hack, breach, or disrupt the platform's technical infrastructure.
• Transfer of funds between member accounts without mr ace's authorisation.
• Any money laundering activity or financing of illegal activities.

8 Account Suspension and Closure

Mr ace reserves the right to suspend or close any member's account, with or without prior notice, for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Failure to complete the identity verification (KYC) process within the stipulated timeframe.
• Request from regulatory authorities or law enforcement agencies.
• Accounts that have been inactive for the period specified in our inactive account policy.

Members may also request the closure of their own account at any time by contacting the mr ace support team. For self-exclusion requests related to responsible gaming, a dedicated process will be applied to ensure you receive the support you need.

9 Limitation of Liability

The mr ace platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted platform operation at all times, mr ace does not guarantee that the service will be free from technical disruptions, errors, or delays.

• Mr ace is not liable for any losses arising from internet disruptions, device failures, or technical issues beyond our control.
• We are not liable for the actions of third parties such as payment service providers or external game providers that may affect your user experience.
• In all circumstances, the maximum total liability of mr ace to any member is limited to the amount deposited by that member within the 30 days preceding the claim.

You acknowledge that gambling involves financial risk and that you fully accept such risk when using the mr ace platform. The decision to gamble is your own, and mr ace is not liable for any financial losses you may incur.

10 Amendments to Terms and Conditions

Mr ace reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. Members will be notified of any significant changes via:

• A prominent notice displayed on the platform's homepage.
• A notification email will be sent to the email address registered to your account.
• In-app notifications on the mr ace mobile app.

The "Updated" date at the top of this document will reflect the date of the latest amendment. Continued use of the mr ace platform after the amendment's effective date constitutes your acceptance of the updated terms.

If you disagree with any amendment, you have the right to close your account before the amendment's effective date. Account closure requests may be submitted to our support team.

11 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the mr ace team is always ready to assist you:

• Live Chat: Available 24 hours a day, 7 days a week via the mr ace platform and mobile app.
• Support Email: [email protected] — we will respond within 24 business hours.

For issues related to responsible gaming, self-exclusion, or game limits, please refer to our Responsible Gaming page for further information and assistance.